A UK field-services operator
Field services
“Convexa resolves much of our after-hours dispatch load autonomously — so we don’t need an on-call engineer waiting by the phone.”
Operations lead
A UK field-services operator
Bringing AI voice agents to life
Convexa helps businesses handle calls, qualify enquiries, book appointments, and support customers with managed AI voice agents built around real workflows.
Surveys
Runs feedback calls, then summarises the themes.
Renewals
Handles renewals, retention, and win-backs.
Reception
Answers calls, takes details, and routes callers.
Qualification
Qualifies leads and summarises every enquiry.
Booking
Books, reschedules, and confirms appointments.
Designed for teams handling high call volumes across every shift
Healthcare
Dental
/PHARMACY
Fintech
Insurance
LOGISTICS
Field services
Builtto scale.
Voice agents that hold up under real volume — thousands of concurrent calls, handled with the same care as the first.
What’s behind the serviceOne service.
One service.
Every part of the call.
Voice models, telephony, orchestration, knowledge, and observability — we run them as one service, so the agent sounds right and your team stays in control.
Voice-native reasoning
A speech-to-speech model designed for live conversation — not a chatbot with text-to-speech glued on. Plans, asks, confirms, recovers.
Sub-second latency
Median response around 620 ms across our global edge. Conversations feel natural enough that most callers don’t ask whether they’re speaking to a person.
Carrier-grade telephony
SIP, PSTN, WebRTC, and SMS. Port your existing numbers or buy new ones across 24 countries.
Grounded knowledge
Agents draw from your own documents, CRM, clinical systems, and tickets — with citations on every answer, not invented detail.
Full visibility
We share clear reporting on every call — recordings, transcripts, and outcomes broken down by intent — so you always know how your agent is performing.
Enterprise controls
SSO, audit logs, regional residency, signed DPA, PCI DSS-compliant payment handling, UK GDPR — ready for your security review from day one.
Try it nowTalk to a live agent
Talk to a live agent
right now.
No download, no signup. Pick a scenario, share a number, and a Convexa agent calls you back within seconds.
Live demo
Get a call in seconds
Average ring time: 6 seconds. Your number isn’t stored after the demo.
Agent: Mira
Outbound sales
“Hi, this is Mira from your solar installer — do you have a quick moment to discuss your roof survey?”
en-GBwarm
Agent: Owen
Inbound support
“This is Owen from support. I have order #4781 here — what can I help with?”
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Built for real conversationsTrained on the
Trained on the
realities of a live phone call.
Cross-talk, regional accents, hold music, background noise, calls put on speaker mid-sentence — our models are tuned for the audio operators actually hear, not for studio conditions.
A UK GP practice network
Healthcare
“A patient-reminder agent can meaningfully cut missed appointments over a quarter, without adding to the front-desk workload.”
Clinical director
A UK GP practice network
A UK financial-services lender
Fintech
“Consolidating several collections vendors into a single Convexa agent can simplify the operation and lift recovery rates.”
Head of risk
A UK financial-services lender
Sounds like a person.
Behaves like infrastructure.
Eleven foundation models and a runtime engineered for 12,000 concurrent calls per workspace sit behind the service. You never touch any of it — we run it so the agent stays fast and reliable.
How the service works| Median turn-taking | 620 ms |
| Concurrent calls per workspace | 12,000 |
| Languages supported | 40 + dialects |
| Voices in library | 340 |
| Carrier uptime (rolling 90d) | 99.99 % |
| Region deployment options | UK · EU · US · IN · AU |
A managed serviceYour agents,
Your agents,
designed and run for you.
You don’t configure software or manage a platform. We design each voice agent around your calls, your systems, and your goals — then run and improve it for you.
Consistent qualityEvery call,
Every call,
graded. Every week,
better.
We score every interaction against your rubric — outcome, sentiment, compliance, drop-off — and feed the weakest calls back into review. Your agent gets steadily better, and we handle the tuning for you.
Trust every channel.
One source of truth.
Voice, SMS, web call, in-app — the same agent, with the same context and the same audit trail across every channel, from lead qualification to customer support.
Inbound PSTN
Buy or port numbers in 24 countries. SIP-compatible.
Outbound campaigns
Outbound batches with smart retry logic, Ofcom-aligned dial windows, and TPS / CTPS scrubbing.
SMS follow-up
If a caller can’t take the call, the agent can follow up with a text from the same number.
Web & in-app
A drop-in widget for browser-based calls, built on WebRTC.
Built for securityDesigned for scale,
Designed for scale,
reliability, and trust.
Convexa has been through the kind of security review your team will run. The artifacts are ready on day one, so procurement isn’t the bottleneck — including the controls that matter in regulated sectors like healthcare and financial services.
ISO 27001
Built on ISO 27001-certified infrastructure. Statement available on request.
NHS DSPT
Built on NHS DSPT-compliant infrastructure for healthcare workspaces. ICO-registered.
UK GDPR & DPA 2018
UK and EU data residency. We countersign your DPA on request.
PCI DSS
PCI DSS-compliant payment handling. Raw card audio is never recorded.
Omni-channelManaged conversations across
Managed conversations across
every key channel.
Convexa helps businesses handle calls, messages, and connected workflows through a managed AI voice agent service. Our team designs, configures, and improves the communication flow around your business — without clients needing to manage software themselves.
Voice Call
Handle inbound and outbound phone conversations with managed AI voice agents built around your workflows.
Chat
Support web and in-app conversations where needed, with responses shaped around approved business information.
SMS
Send follow-ups, confirmations, reminders, and updates through managed messaging workflows where configured.
API
Connect approved systems and workflows where possible so call outcomes can support the tools your team already uses.
IntegrationsIntegrate seamlessly with
Integrate seamlessly with
the tools you already use.
Convexa works with the systems your business already relies on — CRM, support, telephony, payments, collaboration, and healthcare tools. Our team connects and maintains these integrations as part of your managed deployment, where your systems allow it.
Frequently asked.
Built to scale,
human by design.
Talk to our team about a deployment for your business. We’ll come back with a flow, a timeline, and a cost.