Pick up
in any language,
at any hour.
A managed AI voice agent service for hospitality. We build, run, and improve agents that handle reservations, in-stay requests, concierge enquiries, and post-stay reviews — in 40+ languages, around the clock, integrated with the systems you already run.
Guest profile
Live conversation
Pre-stay. In-stay.
Post-stay.
Convexa runs the predictable inbound calls — from appointment and reservation booking to in-stay requests — so your front desk is free to welcome the guest who just walked through the door.
Reservations & direct bookings
Convexa checks availability against your PMS, quotes the rate, books the room, and captures payment securely over the call.
Pre-arrival prep
Outbound calls 48 hours out — early check-in, dietary, transportation. Pre-loads the guest preferences into your PMS.
Room service & in-stay
Multilingual ordering, towel runs, late check-out, taxi calls. Convexa knows your menu and your service hours.
Concierge & recommendations
"Where should we eat tonight?" Grounded in your concierge knowledge base; books the reservation in-call.
Maintenance requests
Categorise, tag the room, dispatch the right team, and follow up after the fix — in the guest's language and your crew's.
Post-stay reviews & recovery
Outbound voice CSAT 24 hours after check-out. Auto-route detractors to a manager before they post a review.
Actual results vary by deployment, market, and call mix.
One central agent.
Twelve front desks.
Convexa handles inbound across your whole portfolio as one managed service. Per-property voice, brand voice, knowledge base, and PMS — with one consolidated set of reports and one bill.
Example view — property names shown are placeholders.
No more answering
during service.
Reservations, waitlists, modifications, and order-ahead — handled while your team is on the floor.
Reservations & waitlists
Sync to OpenTable, Resy, SevenRooms. Convexa reads availability live, accepts requests, suggests alternates when the night is full.
Order-ahead & takeaway
Menu-aware ordering with allergen prompts. Pushes to your POS, captures payment, gives the pickup time.
Actual results vary by deployment, market, and call mix.
Wired into your PMS
and reservation stack.
“Guests who don’t speak English get the same front desk as everyone else — in their own language, at any hour.”
The experience our hospitality agents are built to deliver. Actual results vary by deployment, market, and call mix.
Where to go from here.
Talk to our hospitality team. We'll review your reservation stack and PMS, then come back with a flow, a timeline, and a cost.