Capture every
enquiry, around the clock.
Pick up every inbound enquiry within two rings. Qualify the lead, book the viewing, and route high-intent prospects to the right person — even at 11 pm. Plus tenant and vendor servicing that never goes to voicemail.
Inbound from a listing site,
to tour confirmed.
Convexa picks up, qualifies, checks the listing agent's calendar, books the tour, sends the location pin via SMS. Average call: 1 m 42 s.
"Hi, thanks for calling Apex. How can I help?"
“I saw the Cleveland Square place online — is it still available?”
“Yes, it’s still available — three bed, two bath, 1,180 square feet. Would you like to come and see it this weekend?”
"Saturday morning would be perfect."
“I have 10, 11, or 12:30 with Mira open. Any preference?”
“11.”
“Booked. I’ll text you the address and Mira’s photo. See you Saturday at 11.”
Sales-side & lettings-side.
The same Convexa agent runs inbound buyer enquiries — with lead qualification built in — and outbound vendor cultivation, all reading and writing to the same CRM.
Inbound capture & viewings
Every call from Rightmove, Zoopla, OnTheMarket, a sign rider, or a Google ad picks up in two rings — including the ones at 10 pm.
- Qualify buyer (timeline, finance, postcode wishlist)
- Pull listing details from your CRM & portal
- Check negotiator diary & book the viewing
- SMS address + negotiator photo + parking note
- Reminder day-before + morning-of
- Post-viewing follow-up call by Monday
Cultivation & reactivation
Outbound calls to fall-throughs, withdrawn listings, past clients hitting the 5-year window, and your portfolio of landlords.
- Personalised opener referencing their property
- Discovery: timing, motivation, price expectation
- Book a valuation with the right negotiator
- Warm transfer to negotiator when they’re “ready now”
- Landlord check-ins every 90 days, by default
- Outcomes write back to CRM in real time
Tenants. Maintenance.
The 2 am leak.
A different set of conversations — and our team builds and manages voice agents to handle all of them, with skill-based routing for the ones that genuinely need a person.
Maintenance triage
Categorise the issue, set urgency by your matrix, dispatch the right trade with photos and access details.
3 m → 38 sLease & renewal
Walk new tenants through the AST, capture signatures by phone, run renewal calls 60 days before expiry.
+22% renewalsRent collection
Friendly reminders before due, payment plans after. Consumer Duty-aligned tone, in-call card or Direct Debit setup.
−31% arrears daysViewings for vacancies
Inbound applicant qualifies for the unit, books a self-tour or accompanied viewing, picks up the keysafe code.
100% pickupAfter-hours emergencies
Convexa runs your on-call protocol, escalates burst-pipe-level emergencies, takes a message for the rest.
24 / 7Move-in & move-out
Confirm utilities, schedule walk-throughs, log issues from the inspection — all on the call.
~ 40 min saved / tenant