Get the
conversation right.
FNOL, claims status, policy servicing, and renewals — handled in voice, with the controls your compliance team expects. Convexa runs the conversations your customers have most often, so your team can focus on the ones that need attention.
Quote.
Bind. Service.
Claim. Renew.
Carriers, brokers, and MGAs spend most of their phone hours on a handful of predictable conversations. We design and run a managed AI voice agent for each stage of the lifecycle — and it knows when something is out-of-policy and needs a human adjuster.
First notice of loss (FNOL)
Capture loss details, third-party info, photos. Triage severity, escalate total-loss or injuries to a human loss adjuster.
Claim status & updates
Pull claim status from the claims system, explain what’s next, schedule the adjuster call, send the documents.
Beneficiary updates & servicing
KYC-verified beneficiary changes, address updates, policy loans. Audit-grade trail on every change.
Policy reviews & cross-sell
Outbound check-ins on life events — marriage, child, move, retirement — to update coverage and route to an adviser.
Member services & benefits
Cover explanations, panel-provider lookup, pre-authorisation status, claims questions — UK GDPR aligned.
Renewal & retention
Outbound renewal calls 21 days before renewal under FCA pricing rules. Read fair-value pricing out loud, capture concerns, route would-be churners to retention.
From “I just got hit”
to “payment’s on the way.”
An example motor claim, handled by Convexa with an adjuster only where it matters — showing how time on the phone stays short while the work gets done. Actual results vary by deployment, market, and call mix.
Carrier-grade UK compliance.
Every artifact your audit, legal, and FCA examiners will ask for — produced automatically on every call we handle, not as a quarterly review. See our full security and compliance approach.
FCA-aligned recordkeeping
Full call recording, transcript, and decision log retained for 6 years. Exportable for FCA and FOS reviews.
ICOBS & Consumer Duty ready
Disclosures, demands-and-needs prompts, fair-value language — configured per product.
UK GDPR + PCI
Personal data and PAN redaction on every call. Health insurance deployments on NHS DSPT-compliant infrastructure.
Wired into the carrier core.
“We saw claim cycles shorten markedly and post-claim satisfaction improve once routine calls were handled in voice.”
Talk to our team about running voice on your claims platform.