Move calls forward,
with Call Transfer.
Hand the conversation to the right person — human or another agent — without re-asking who they are, what they need, or why they called.
Designed for efficiency,
built for trust.
Three ways to hand off a call. We build all of them into your agent — using the one that fits the moment, or chaining them inside the same call.
Cold transfer
A clean handoff. The agent dials the recipient, drops out, and the caller continues talking to whoever picks up.
Warm transfer
The agent stays on the line, introduces the caller with a one-sentence summary, and then drops out. No “so what’s this about?” repeats.
Agentic warm transfer
Hand off to another AI agent — a billing specialist, a retention flow, a Spanish-speaking front desk — with the full conversation context attached.
We power your AI agent with Call Transfer.
We define every recipient for you and wire them into your agent’s flows — each one a tool the agent calls when the situation fits.
1. Recipients
2. Routing rule
3. Hand-off message
We get Call Transfer running
in three steps.
We stand up your first transfer rule fast — fully tested end-to-end before it ever touches a live call.
We add Call Transfer to your agent
We add a transfer step to your agent and point it at a phone number, a SIP destination, or another Convexa agent.
Discuss your workflowWe define the routing logic
We set the conditions, fallbacks, time windows, and languages — the agent decides at runtime which recipient fits.
How routing worksWe test, refine & launch
We run test calls, watch the transfer happen live in Live Inspector, refine the hand-off line, and take it to production.
See Live InspectorThings that actually
break call transfers.
We’ve worked through the awkward edge cases — and built handling for each one into your agent.
Fully consensual
Recipient hears who is calling and why before the caller is bridged in. They can decline; the agent handles it gracefully.
Multi-channel support
Transfer across PSTN, SIP trunks, WebRTC widgets, and Microsoft Teams — without rebuilding the agent for each.
Warm transfer hold music
While the agent briefs the recipient, the caller hears hold audio you choose — your music, your voice, or graceful silence.
What teams see when
transfers run in production.
Warm hand-off is built to keep callers on the line through the transfer — so fewer drop off at the moment a call changes hands.
A retention agent and a front-desk agent can run as one continuous conversation — context carries across the hand-off, so the caller never starts over.
Connected integrations
with your tech stack.
Transfer rules can pull recipient lists from your CRM, your on-call rotation, or your contact-centre routing logic — see the full set of supported integrations.