Pick up
every call.
Help every caller.
Managed AI voice agents for the conversations your team has every day — booking, rescheduling, repeat prescriptions, referrals, after-hours triage. We design, build and run them, wired into the systems you already use, so callers reach the right answer without waiting on hold.
Nine workflows your
front desk dreads.
Convexa runs the predictable patient calls — from appointment scheduling to repeat prescriptions — so your staff can sit with the ones that need a person.
Booking & rescheduling
Book, move, and cancel — across clinicians, sites, and slot rules — by checking your clinical system in real time.
Repeat prescriptions
Verify identity, confirm nominated pharmacy, queue the request in EMIS or SystmOne. Outbound reminder when ready.
New patient registration
GMS1 details, NHS number lookup, presenting complaint, consent — captured by voice and pre-recorded in the chart.
Appointment reminders
Outbound voice + SMS ladder that helps cut did-not-attends. Reschedules in-call if the patient can’t make it.
Referrals & e-RS
Outbound calls to providers, holds through telephone queues, captures the UBRN and writes it back to the record.
Out-of-hours triage
Symptom intake by your on-call protocol, urgent cases warm-transferred to the duty clinician with a summary.
Private billing enquiries
Explain a line item, send an invoice, set up a payment plan within your billing system’s rules.
Post-discharge check-ins
Outbound 24/72-hour wellness calls. Sentiment + symptom signals escalate to the care team automatically.
Recall & QOF outreach
Outreach for annual reviews, smears, vaccinations. Multi-language, multi-channel, opt-out aware.
Independent practice
to multi-hospital system.
GP surgeries
Single-partner to 12-partner practices & PCNs
Specialist clinics
Dermatology, gastro, ortho, fertility
NHS Trusts
Centralised booking for 8 – 80 sites
Community pharmacy
Independent multiples to nationwide chains
IAPT & mental health
Therapy & psychiatry, async intake
Domiciliary care
Visit scheduling for in-home carers
Pathology & imaging
Prep instructions, results notifications
UTCs & walk-in
Walk-in queue, OOH overflow
NHS DSPT-compliant · ICO
from line one.
Every deployment we run includes a signed DPA, per-call PID redaction, role-based access, and seven-year audit retention. We do not train on your data and you keep the encryption keys.
Wires into the clinical system
you already run.
Read appointments, write notes, queue scripts. Convexa speaks to the systems your reception team works in — see the full list of supported integrations.
“Our nurses used to spend a big chunk of the day on the phones. They get that time back — and our patients get picked up faster.”
Where to go from here.
Appointment Scheduling
The single biggest workflow. End-to-end booking + reminders.
Multilingual
Welsh, Polish, Urdu, Punjabi — the languages most NHS practices need most.
Security & compliance
Built on NHS DSPT-compliant, ISO 27001-certified infrastructure with PCI DSS-compliant payment handling. The artifacts your IG lead will want.
Talk to a healthcare SE who’s deployed against EMIS or SystmOne.