Voice Studio

How your agents
get made.

Voice Studio is where the Convexa team designs your voice agents: a visual canvas of prompts, branches, and tool calls, refined while we listen to real test calls. You see the finished agent in production.

live · v18
START
Pick up & greet
PROMPT
"How can I help?"
ROUTE
Intent classifier
FUNCTION
scheduleAppointment()
RETRY
If unclear, re-ask
END
Confirm & hang up
Live test
turn3.2 slatency462 msfunctionscheduleApptcost£0.02
Three steps to live

From discovery
to a ringing phone.

A typical deployment moves through three phases. Most agents are live within three to four weeks; the slowest part is usually settling on the brand voice.

START
Greet caller
PROMPT
Ask reason for call
01 · DESIGN

We map your call flow

Our team designs the conversation — the prompts, branches, fallbacks, and tool calls — around how your business actually handles each call, from appointment booking to complex routing.

Test call · live
YOU
"Hi, I'd like to book a haircut."
AGENT · 620 ms
"Sure — what day works for you?"
02 · TEST

We refine it on real calls

We run the agent against real scenarios, listen back, and tune its wording and timing until it sounds right — before any customer hears it.

DEPLOY · v18
Promote to production
7 evals passed
03 · LAUNCH

We put it live for you

Once you sign off, we launch the agent on your numbers and keep improving it — with reports on how it's performing along the way.

The palette

Every building block
your calls need.

We assemble your agent from a deliberately small set of proven building blocks. The craft is in how we combine them around your business, not in a sprawling toolkit.

Flow
Start
Prompt
Route
Retry
End
Actions
Function
Transfer
SMS
Email
Logic
Variable
Condition
Wait
PROMPT
Confirm name & DOB
ROUTE
New / returning
FUNCTION
lookupPatient(dob)
END
Book appointment
Why it stays sharp

We refine it
without downtime.

Most voice systems need a redeploy to change a single line. Ours doesn’t. When our team adjusts how your agent handles a call, the change takes effect on the next turn — so we can tune wording and timing quickly, and your service keeps running while we do.

Recording · live call
[12:04:11] agent  · "Hi, this is Mira at Lumi. How can I help?"
[12:04:14] caller · "I want to book a cut and color."
[12:04:14] agent  · "Cut and color, sure. What day works?"
[12:04:17] caller · "Thursday afternoon."

# prompt edited in Studio, v18 → v19

[12:04:21] agent  · "Thursday afternoon — I have 2:15 with Sam or 4:30 with River."
[12:04:24] caller · "4:30 with River."
✓ next turn picked up v19 · no redeploy

How we keep
your agent improving.

Versioning & rollback

Every change we make is versioned, so we can compare wording and roll back instantly if an update doesn’t perform.

A dedicated team

Your solutions engineer works alongside our voice specialists, so the people who designed your agent are the ones improving it.

Proven starting points

We draw on a library of patterns — lead qualification, reminders, FNOL and more — then tailor the flow to how your business runs.

Tested before launch

We run each agent against real and synthetic calls and review the results before anything reaches a live caller.

Voice selection

We help you choose from 340 voices, and can clone a brand voice from 30 minutes of clean audio.

Careful rollout

We can launch to a slice of traffic first, watch how it performs, then roll out fully — or step back — based on what we see.

“Our ops lead shaped the brief, our engineers wired up the API, and Convexa built the agent in the middle.”

A multi-site automotive retailer
Built to scale,
human by design.

Hear an agent we’ve designed, on a real call.