Every call.
Searchable.
Replayable. Auditable.
A searchable archive of every call your managed AI voice agents handle. Replay any moment, search transcripts by phrase, and review outcomes by driver — with your data exportable to your warehouse.
Time-aligned transcripts.
Searchable to the second.
Every call is captured and time-aligned, so any moment can be found and replayed to the second. Your team gets full access to review, and our team uses the same record to refine the service.
"Hi, this is Mira at Lumi Salon. How can I help?"
"Hey, I had a 3pm Tuesday — your cancellation policy says 48 hours, can we make an exception?"
"Let me check. Tuesday 3pm with River — I can move it once without a fee. What works better?"
"Oh — really? That's amazing. Thursday at 4 if that's open."
"Thursday 4pm with River is yours. Texting you a confirmation. Anything else?"
Every call,
graded against your rubric.
We agree what "good" looks like with you, then grade every call against it — outcome, sentiment, compliance, drop-off, and your custom checks.
Identity verification ✓ 100%
Agent confirmed full name and date of birth before discussing account.
Cancellation policy ✓ 100%
Policy stated correctly; first-time exception flag acknowledged.
Up-sell attempt ✗ skipped
Caller declined add-on; agent didn't ask a second time. Acceptable per rule.
Sentiment recovery ✓ +0.41
Caller arrived −0.18, ended +0.41. Net positive turn at 0:14 with offer.
Hand-off offered ✓ N/A
Resolution reached without human escalation. Rule satisfied implicitly.
Closing summary ✓ 100%
Time, stylist, and confirmation channel summarized before hang-up.
What ops teams actually do
with the library.
Find anything
Search weeks of transcripts in moments. "Refund refused", "spoke too fast", "transferred to billing" — find every match.
Coach the agents
We pin the strongest and weakest calls so your team reviews against real examples, not theory — and we use the same record to refine the service.
Flag & route
Calls that fail a compliance check are flagged automatically and surfaced to your QA channel in Slack, with an owner assigned.
Sync to warehouse
Transcripts and scores can stream to Snowflake or BigQuery, so your BI and audit trail stay where your team already works.
Retain on your terms
30 / 90 / 365-day or custom retention, per-call redaction, and right-to-delete handled for you on request.
Share, with controls
Share a single call clip via a link that auto-expires, is watermarked, and has personal data redacted.
Audit-grade by default.
Tunable past that.
Personal data is auto-redacted from transcripts and recording retention is configured per agent. Our agents run on infrastructure aligned with NHS DSPT requirements and PCI DSS-compliant payment handling, with UK GDPR controls on enterprise tiers — see our security and compliance approach. Every access can be logged for up to seven years.
Where you go next.
Every Convexa engagement includes the Call Library from day one.