Tier-one resolution,
around the clock.
A Convexa agent resolves around 70% of inbound support calls without a human — and hands the rest to your team with the full context, not a fresh “how can I help you today?”
Convexa runs tier one.
Your team runs tier two and above.
The economics flip when an AI agent runs the volume tier and humans focus on the complex tier — with no reorganisation of your support team.
From ring to resolution,
in 3 minutes.
Most support calls aren’t complex. They’re “where’s my order?” or “I’m locked out.” A managed order management agent resolves these in a single, calm conversation.
Ring
Convexa picks up after 1.4 rings. Recognises the number, pulls the customer record before greeting.
Diagnose
Caller explains. Agent grounds answer in your knowledge base — quotes the policy or pulls the order.
Resolve · or hand off
Most cases close here. 11% of calls escalate to a human, warm-transferred with summary + transcript.
The boring calls
your team hates.
Across typical support deployments, these eight intents make up the bulk of inbound volume. They're exactly the calls a managed voice agent is built to resolve.
Order status
“Where's my order?” Pull from CRM, give ETA, send tracking SMS.
28% of L1Account access
Verify caller, trigger password reset, walk them through 2FA.
16%Billing & charges
Explain a line item, send a copy of the invoice, fix obvious errors.
14%Returns & refunds
Within policy, issue refund with confirmation gate. Outside, escalate.
11%Reschedule / cancel
Pull calendar, offer alternates, re-confirm.
9%Hours / location
Speak your hours, address, nearest branch. Trivial, but constant.
7%How-to / setup
Walk the caller through onboarding, with grounded answers from your docs.
5%Plan changes
Upgrade, downgrade, add a seat. Convexa makes the change in your billing system.
4%11% of calls,
perfectly briefed.
When Convexa transfers to a human, the agent on the other end starts with a 12-second summary instead of “how can I help you today?” — and the caller has already verified their identity.
Wires into your helpdesk.
Read tickets in, write outcomes back. We connect Convexa to your existing helpdesk during onboarding, so it works bidirectionally with the tools your team already uses.
“The aim is simple: wait time at zero — for every call, every hour.”
Pair it with these.
Talk to our team about a support deployment for your business.