Keep every load
moving.
Managed AI voice agents that handle the operational calls your team shouldn’t — routine check-ins, status updates and exception handling — so dispatchers can focus on the cases that need a person. We build, run and improve them for you.
Routine ops calls
your dispatchers shouldn't run.
Most logistics teams spend the bulk of their phone hours on a handful of predictable conversations. We design, run and manage those calls — from driver check-ins to dock appointment scheduling — so your dispatchers are free for the cases that genuinely need a person.
Driver check-ins
Convexa runs the inbound driver call: confirm location, get ETA, log it in the TMS. Multilingual, hands-free friendly.
Dock appointment scheduling
Shippers and receivers book dock slots via voice. Convexa reads the slot availability live from your WMS and books in-call.
Track & trace
Customer calls for shipment status, Convexa pulls live ETA, sends a tracking link by SMS, escalates exceptions to the right CS rep.
Exception management
Late, damaged, refused, can't-find-the-receiver. Convexa runs the exception protocol, opens the right ticket, pages the right human.
POD & delivery confirmation
Inbound calls confirming the delivery, capturing the time, the signer, the condition — written back to your TMS.
Carrier & broker outreach
Outbound calls to confirm capacity, negotiate rate, lock the load. Multilingual, with carrier-side history attached.
Driver calls in.
Re-route happens.
Dispatcher sleeps in.
Most exception calls follow a known shape. Convexa runs the protocol, opens the ticket, and only pages a human when one of the variables is out of policy.
“Yeah — I’m at the Salford dock for LD-4425 but they’re saying they don’t have a slot for me until tomorrow.”
"Okay, the appointment was 2 AM. Did Acme give a reason?"
"Their unloaders called out. They want me back at 8 AM."
“I can route you to our Trafford Park dock — they can take it at 4. Want me to do that and re-book Acme for the morning?”
"Yeah, do that."
“Done. I just texted you the Trafford Park gate code and contact. Drive safe.”